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Leak Adjustment Program
If you find a leak and your water bill was exceptionally high, you may qualify for a one-time only leak adjustment after you fix the leak.
Program Conditions
- The customer must have been a resident of the property for a minimum of 13 months at the time of the leak.
- Consumption must more than double the amount of water used during the same month the previous year.
- The increase in consumption must have been caused by a leak which has been repaired.
- The repair must be completed within 90 days of the increase in consumption.
- The customer's account must be paid in full.
- Written requests for inclusion in the program must include a copy of any plumbing receipts or receipts for parts purchased as proof of the repairs.
- Submission for inclusion in the program must include all documentation and must be made within one year of the leak.
Once we have received the required information, we will review your account against the program conditions. In order to verify the decline in consumption on your property and to accurately calculate your adjustment, we may need to wait for your next monthly bill to print. The adjustment will appear on a subsequent statement.
If you think you qualify for this program or you want more information, call Customer Services at 702) 870-4194.