Skip Navigation
Las Vegas Valley Water District

Pay Online Frequent Questions

eBill

Pay your bill online.

General Questions

What is eBill?

eBill is an online service that allows you to receive your bill, schedule payments and pay your bill online. You can make payments anytime from almost any computer with Internet access.

What types of payments can I make with eBill?

You have a few choices when using eBill service through this Web site:

  • Make a one-time payment with your credit card (or a debit card with a credit card symbol).
  • Sign up for electronic monthly billing. This option allows you to view your bill online and make or schedule payments using a credit card or bank account.

You may also make electronic payments through your financial institution or third-party Web sites that offer online bill payment. The Water District is not associated with these organizations. You can enroll your water account in only one electronic billing service at any given time.

What's the difference between "monthly online billing" and "one-time payments"?

The "Monthly Online Billing" option allows you complete online access to your regular monthly water bill. You can view your bill online and make or schedule payments using your Visa, MasterCard or Discover Card, or your checking or savings account.

The "One-time Payments" option allows you to pay your bill online with a credit card. (You may also use a debit card, as long as it has a credit card symbol on it.) You won't be able to view your bill or pay with an electronic check or savings account.

What if I have questions about my bill?

Please contact us at (702) 870-4194 or e-mail us.

What if I forget my user name or password?

Use the link "Forgot your password? Click here" below the "logon" button on the logon screen. Follow the prompts.

You'll be asked to enter your user name and e-mail address. Then, you must answer the challenge question you created when you first enrolled in eBill. If you answer correctly, you will be prompted to create a new password. Please note that your user name and the answer to your challenge question are case-sensitive.

If you forget your user name, call us at (702) 870-4194 during business hours.

Back to top

eBill Enrollment

I tried to enroll, but couldn't set up an account. Why not?

There are a few reasons why you might not be able to enroll:

  • Are you a new customer? If so, you must have received at least one paper bill before your account number will be recognized by eBill.
  • Does the Water District have your current phone number on file? Did you type in all the information correctly? We must be able to match your telephone number and other information to verify your account.
  • Are you currently enrolled at a third-party Web site? Your account can only be enrolled to view the bill at one online bill pay service at a time.

If you still have a problem enrolling, contact us at (702) 870-4194 or e-mail us.

Why must I give my telephone number?

We use your telephone number as one of our verification tools to ensure security. If you don't enter your telephone number, or we don't have the correct telephone number on file, you won't be able to enroll in eBill.

What is a bank transit routing number?

The bank transit routing number on your printed checks is used to identify your bank or financial institution. You can find it in the lower-left corner of your personal check.

I have more than one Water District account. Do I need to enroll each account?

Most customers will have one or more premises represented by one account number. If you have more than one account number, you will need to enroll each account individually. Once they're enrolled, however, links to all of your accounts will appear on one page.

Why should I name my accounts?

If you have multiple Water District accounts, naming them will make them easier to identify on your bill. Instead of having a list of various account numbers, you could name each account something more descriptive like "Home water bill" and "Office water bill."

How will I know when I have an eBill?

You'll receive an e-mail that you have a new bill within four days of its issue date.

How soon after enrolling can I view my bill online?

If you registered on the LVVWD Web site, you will be able to view your bill immediately, including previous bills. If you registered at a third party Web site, you will be able to view all future bills as of the date you enrolled, but not past bills.

Will I still get a paper bill?

Yes, the Water District will continue to mail a paper bill to customers who enroll for online payment.

Will I still get the bill insert?

Because you will continue receiving a paper bill, you also will receive the monthly bill insert.

How do I de-enroll from eBill?

Once you've logged on to your account, click the "My Account" link from any page. Choose "Update Personal Information." At the bottom of the new page, enter your current password and click "De-enroll." Follow the prompts to confirm deactivation.

What if I don't get an e-mail when my eBill's ready?

It may take up to four days to receive the notification e-mail once your bill is ready online. If it has been longer than four days, make sure that we have the correct e-mail address on file.

Some "spam filters" in place by Internet Service Providers (ISPs) and other spam-filtering services may block legitimate e-mails. Check with your ISP, spam-filtering service or filtering software if you suspect a problem.

Back to top

Payments and My Account

Is there a charge for using eBill?

The Las Vegas Valley Water District provides this service free-of-charge to its customers. If you pay through a financial institution or another company, you might pay a fee for this service.

When will my water account be credited if I pay online?

All payments take approximately two to three business days to post. In certain situations, it may take up to five business days. We recommend scheduling your payment at least five business days before your bill is due.

If I pay by bank account, when is the money for the payment drawn from my account?

The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.

Can I make partial payments online or pay more than the amount due?

Yes. You can pay however much or however little you like. Simply type in the amount you would like to pay. If you make a partial payment using our eBill service, the status of your bill will read "not paid" until the full amount is received. Once the payment has been processed, you will not be able to cancel or change it.

Can I cancel a payment?

Yes, you can cancel any payment that hasn't already been processed. To cancel a pending payment, select "Payment History" from the main menu and click on the tracking number of the payment you would like to cancel. After the "Payment Confirmation" window appears, click on the "Cancel This Payment" button near the bottom of the window. Click "OK" to verify the cancellation. The cancelled payment will not be processed. Once the payment has been processed, you will not be able to cancel or change it.

Can I schedule a payment in advance?

Yes. You can choose the date your water bill is paid and the transaction will go through automatically. You also can access your account while traveling from any Internet connection.

How do I change the credit card or banking account I use to pay my bill?

Once logged on, click "My Account" from any page. Choose "Update Payment Method(s)." Follow the prompts to add or delete a credit card, checking account or savings account. If adding a checking or savings account, there will be a delay of up to eight business days while we verify your account with a prenote transaction.

Back to top

Viewing My Bill

Must I enroll if I want to view my bill, even though I'm not planning on paying my bill online?

Yes. In order to view your bill online, you must enroll. Just choose the "view bill only" option during the enrollment process.

Are all Water District bills available online?

We make available all normal, monthly bills for account owners to access. Delinquent bills, final bills, special billings or notices may be mailed via U.S. mail.

Can I store or view paid eBills?

You can view paid eBills by looking in the paid, pending or filed section of the Bill Summary screen. eBills may become unavailable after six months. You can print out a copy for your long-term records by using the ctrl key plus "P" or right-click on the page and choose the "print" option.

How many months of bill history can I view online?

You'll be able to view up to six months of bill history.

Back to top

Security, Privacy and Technical Requirements

Is my billing information private?

As part of our agreement with the bill service provider, your customer information cannot be shared with anyone else, including mailing list companies and marketing organizations. Read our privacy policy for more information.

What security measures are used to protect my information?

Secure Sockets Layer (SSL): The Water District and biller sites use SSL to ensure your connection and information is secure from outside inspection.

Encryption: The Water District uses 128-bit encryption to make your information unreadable as it passes over the Internet.

Automatic sign out: You are automatically signed out of a session if you are inactive longer than 10 minutes. We recommend you sign out immediately after you're finished scheduling and making payments. Choose "Log Off" from the list of available options.

User name and password: Your user name and password are unique identifiers that only you should know. If you don't share these with anyone, then no one else can sign onto the Water District's eBill service pretending to be you.

Do I need a special software or hardware?

No special hardware or software is required to use this service. You only need Internet access and your browser.

For the highest level of security, we suggest you use a Web browser with 128-bit encryption to access your bill.

Back to top