Delinquent Shutoff
Your account is considered delinquent if
it's not paid before we issue your next bill.
If your account is current, your water charges will be due 25 days after the date we issue your bill. If a balance remains after the due date, your account may be charged a 4 percent late fee.
If charges are not paid before we issue your next bill, your account is considered delinquent and your service is subject to immediate disconnection.
If Service is Disconnected
If your water service is disconnected, you'll need to pay the entire account balance (past due charges, current charges and any security deposit or deposit increase assessed), plus $35 in processing fees.
To restore service, payment must be received in our office at 1001 S. Valley View Blvd. You can pay by phone with Visa, Mastercard, Discover, American Express or Diners Club international during regular business hours by calling (702) 870-4194. Payments received by 6 p.m. Monday through Thursday, excluding holidays, will generate a turn-on order. All orders will be completed by 11:30 p.m.
Note: Payment at a satellite pay station, drop box or our quick pay box will delay service restoration. Please speak directly to a Customer Services representative by calling (702) 870-4194.
Trouble Paying Your Bill?
If your account is not yet delinquent, but you're having trouble paying, call us. We can help.
Pease call our Customer Services Division at (702) 870-4194. If you'd like to disconnect your service, please see our information about turning off your service.