Customer Service Quick Links
Protect your water service line
Starting in January, Water District account holders can opt for a protection program with American Water Resources for just $3.99/month, covering leak repairs from the meter to your house.
⭐BONUS: LVVWD will reimburse the first year of protection for the first 50,000 account holders who enroll with AWR! (Terms apply.)
How can we help you today?
Save water, save money
Get paid to replace your grass with desert plants and trees, and upgrade your home with smart technologies that will help keep you water smart.
Get help with leaks
Learn how to track down leaks in your home and find out if you qualify for financial assistance through our leak adjustment and reimbursement programs.
Your water is safe
Las Vegas’s drinking water meets or surpasses all safety standards. In fact, our water is tested more thoroughly than most bottled water.
Replace useless grass now
Commercial, multi-family, and other properties are required to remove purely decorative grass by the end of 2026. Don’t wait to act! The rebate for businesses is decreasing in 2025.
It pays to be water smart
Improve your bottom line today! Receive substantial cash incentives and reduce your monthly expenses by upgrading to water-efficient technologies and participating in conservation programs for businesses.
Stop irrigation runoff
Water waste is prohibited by law. Avoid costly fines for your business by fixing leaks and correcting irrigation issues quickly. Do not allow water to flow or spray off your property onto sidewalks and streets!
Permits, inspections, and more
Attention developers, engineering firms and contractors: Get help to plan, design and construct water systems for new developments, building renovations, and public works and utility projects.
Water theft is illegal
Contractors and developers are responsible for ensuring their employees, agents and subcontractors use approved metering and backflow devices to access water for construction activities.
Las Vegas is a global leader in water conservation
The Las Vegas Valley gets about 90 percent of its water from the Colorado River, which is facing the worst drought in the river basin's recorded history.
Thanks to the adoption of innovative programs and water conservation measures, Las Vegas has reduced the community’s Colorado River consumption and significantly reduced the impact of new development on our water supply.
With no end to the drought in sight, however, achieving further reductions in water use has taken on a new sense of urgency.
Learn More About Drought and Conservation Measures
One of the nation's most reliable water systems
For more than a half century, the Water District and its customers have been investing in one of the nation's most reliable water delivery systems. That investment has paid off. Instances of water main breaks in Southern Nevada are below the national average and our water system has an efficiency rating that is considered world-class.
Explore How Water Gets To Your Tap